Subscription & Billing
Billing & Invoices
Billing & Invoices
TradeTorq uses Stripe for secure payment processing. All billing, invoices, and payment management happen through Stripe's trusted infrastructure.
Payment Methods
We accept:
- Credit cards — Visa, Mastercard, American Express
- Debit cards — Most major debit cards
- Additional methods — Depending on your region, other methods may be available through Stripe
Viewing Invoices
- 1
Go to the Subscription page
Navigate to Subscription in the sidebar.
- 2
Open the Billing tab
Click on the Billing tab to see your invoice history.
- 3
View or download invoices
Each invoice shows the date, amount, status, and a link to download the PDF receipt.
Invoice Details
Each invoice includes:
| Field | Description |
|---|---|
| Date | When the invoice was generated |
| Amount | Total charged |
| Status | Paid, pending, or failed |
| Plan | Which plan was billed |
| Account | Which MT5 account the subscription is for |
| Download link for the invoice receipt |
Managing Payment Methods
To update your credit card or add a new payment method:
- Go to Subscription → Billing tab
- Click Manage Payment Method (or Open Billing Portal)
- You'll be redirected to Stripe's secure billing portal
- Update your card details, add a new card, or remove old ones
- Changes take effect immediately for future charges
Secure payment handling
TradeTorq never stores your credit card details. All payment information is handled securely by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security.
Billing Cycle
- Subscriptions are billed monthly
- Your billing date is the day you subscribed (or the day your trial ended)
- Charges are automatic on each billing date
- Failed payments are retried by Stripe over the next few days
Failed Payments
If a payment fails:
- Your subscription status changes to Past Due
- Stripe retries the charge automatically over several days
- You'll receive email notifications about the failed payment
- Access continues temporarily during the retry period
- If all retries fail, the subscription is eventually canceled
To resolve: Update your payment method in the billing portal, and the next retry should succeed.